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Excellent Customer Service |
November 16, 2017 |
Reviewer:
Susan Williams from Cambridge, VT United States
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I ordered several pewter ornaments in memory of my nephew who passed away earlier this year. Rebecca was amazing with her customer service skills. At first the engraver used the wrong font for the ornaments and, before shipping them to me, Rebecca offered to either give me a discount on them or replace with the font I originally chose. She even sent me a photo of the ornament with the incorrect font. In the end I chose to go with my original choice and she was more than gracious. She was also very sympathetic and offer her condolences on the loss of my nephew. The ornaments were ordered on a Friday and I received them the following Tuesday. I would recommend this company to anyone. Thank you so much.
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